Candy Landz – Terms of Service

Last updated: 19 October 2026

Welcome to Candy Landz Darwin. By accessing our website or placing an order, you agree to the following Terms of Service.

1. Products and Availability

Candy Landz offers a range of confectionery, snacks, beverages and specialty products.

We aim to ensure all product descriptions, images, prices and stock availability are accurate. However, occasional errors or stock discrepancies may occur.

If an ordered product becomes unavailable, we will contact you to discuss a suitable alternative, an estimated restocking timeframe or a refund. Customers are not required to accept a substitute or wait indefinitely for unavailable products.

2. Orders and Payments

All orders are subject to product availability and payment confirmation.

Payments are securely processed through the payment methods offered at checkout.

We reserve the right to decline orders for legitimate reasons, including unavailable products, suspected fraudulent transactions or obvious pricing errors, subject to applicable Australian law.

Where payment has already been received and an order cannot be fulfilled, an appropriate refund will be provided.

If Candy Landz is unable to fulfil an entire order, customers will receive a refund of the amount paid, including any applicable shipping charges. If only part of an order is unavailable, we will discuss the available options with the customer and refund any amounts required under Australian Consumer Law.

3. Pricing

All prices are displayed in Australian dollars (AUD) and include GST where applicable, unless clearly stated otherwise.

Shipping charges are calculated and displayed during checkout.

Prices and promotions may change without notice, but confirmed orders will not be subject to price increases without customer agreement.

4. Shipping and Delivery

Orders are prepared and dispatched in accordance with our published Shipping Policy.

Dispatch and delivery timeframes may vary depending on order volumes, product availability, delivery locations and shipping providers.

Estimated delivery times are not guaranteed. However, Candy Landz remains responsible for meeting its obligations under Australian Consumer Law.

Please refer to our Shipping Policy for further information.

5. Returns, Refunds and Cancellations

All returns, refunds and cancellation requests are handled in accordance with our published Returns & Refund Policy and Australian Consumer Law.

Approved refunds are processed through the original payment method. The time required for funds to appear may depend on the financial institution or payment provider.

Please refer to our Returns & Refund Policy for further information.

6. Product Information and Food Allergies

Candy Landz sells a variety of Australian and imported food and beverage products.

Customers should carefully review product ingredients, allergen information, packaging and expiry or best-before information before consumption.

If you have specific dietary requirements or allergies, please contact us before ordering if you require further product information.

Product packaging and ingredients may change, and we endeavour to keep product information accurate.

Nothing in this section excludes our obligations under Australian Consumer Law or applicable food safety laws.

7. Website Use

All website content, including Candy Landz branding, original photographs, graphics and written material, is protected by applicable intellectual property laws.

Content owned by Candy Landz must not be reproduced or used commercially without permission. Third-party trademarks and product imagery remain the property of their respective owners.

Customers must not use our website for fraudulent, unlawful or harmful activities.

8. Privacy and Security

Customer information is collected, stored and processed in accordance with our published Privacy Policy.

Our online store is powered by Shopify, which provides website and payment-related services.

Please refer to our Privacy Policy for further information.

9. Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

Nothing in these Terms of Service excludes, restricts or modifies any consumer rights or remedies provided by applicable Australian law.

10. Changes to These Terms

Candy Landz may update these Terms of Service from time to time to reflect changes to our business, website or applicable laws.

Updated terms will be published on our website. Changes will not retrospectively remove rights under existing orders.

11. Contact Information

Candy Landz Darwin

Gateway Shopping Centre, Palmerston, Northern Territory, Australia.

For questions about our Terms of Service or an existing order, please contact us through our website.

These Terms of Service are governed by the applicable laws of Australia and the Northern Territory.