Returns & Refund Policy

At Candy Landz, we take pride in providing our customers with a fantastic range of confectionery, snacks, beverages and specialty products.

Please review our Returns & Refund Policy before placing an order.

Change of Mind

Due to the nature of our food and beverage products, we do not offer returns, exchanges or refunds for change of mind, incorrect product selection or unwanted purchases.

This does not affect your rights under Australian Consumer Law.

Product Availability

We make every effort to maintain accurate stock availability on our website. However, due to high demand and stock movements across our retail store and online orders, some products may occasionally become unavailable after an order has been placed.

If an item is unavailable, we will contact you to discuss suitable alternatives, an estimated restocking timeframe or a refund for the unavailable item.

If we are unable to fulfil your order and you do not wish to wait or accept an alternative, we will arrange an appropriate refund.

Refund Processing Times

Approved refunds are processed through our secure online payment provider and returned to the original payment method.

Once a refund has been initiated, it may take up to 10 business days for the funds to appear in your account, depending on your bank or payment provider.

Candy Landz cannot control or accelerate the processing times of individual financial institutions.

Damaged, Faulty or Incorrect Products

If you receive an incorrect, damaged or faulty product, please contact Candy Landz as soon as possible with your order number, a description of the issue and photographs where available.

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

Food Safety & Returns

For food safety and hygiene reasons, we generally cannot accept change-of-mind returns of confectionery, beverages or other food products once purchased.

Your rights to a remedy for faulty, unsafe, damaged or incorrectly supplied products remain protected under Australian Consumer Law.

Shipping & Delivery

Shipping costs are calculated during checkout.

Where an order is cancelled or refunded, any applicable refund of shipping charges will be determined according to the circumstances and your rights under Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to customers under Australian Consumer Law.

Contact Us

For any questions regarding your order, returns or refunds, please contact Candy Landz through our website.